Licensing Issues During Fold and Unfold

Licensing errors may occur when folding or unfolding a system. Nodes and the associated licenses are automatically removed from the system so new nodes and new licenses can be assigned. During this process, Teradata strongly suggests you monitor the AWS CloudWatch logs. In AWS CloudWatch logs, look for log group Teradata/DBS/stack-name and log stream telm_stack-name. Teradata Database automatically fixes most issues and activates the new licenses. There may be a delay during this process.

Following are examples of errors and possible remedies:
ErrorsRemedies
An error occurred revoking the licenseThe Teradata EMS server attempts to automatically revoke the license. There may be a delay of up to 1 hour in response. If the AWS CloudWatch logs indicate a revocation was attempted twice, then revoke the license manually using tdc-revoke.
Error: No nodes were revokedMake sure port 443 is open to the web-based Teradata EMS server and verify your system can access the port. The instance will attempt to reactivate itself periodically. If you are still having issues, contact Teradata Customer Support.
An error occurred removing the license filesRevoke the license manually using tdc-revoke.
Unable to activate licensing for node: nodenameMake sure port 443 is open to the web-based Teradata EMS server and verify your system can access the port. The instance will attempt to reactivate itself periodically. If you are still having issues, contact Teradata Customer Support.

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